BBB says tens of thousands of consumers may have been scammed by cute puppy offerings


ARLINGTON, TX – A new report estimates that tens of thousands of consumers in the U.S. and around the world may have fallen victim to the scam, with prospective buyers each losing anywhere from one hundred to thousands of dollars to the thieves.

Better Business Bureau (BBB) warns that the scams are so widespread that anyone searching for a pet online is likely to encounter this fraud. The report recommends coordinated and aggressive law enforcement and increased consumer education to combat the scam.

“These cases can be devastating to families who are waiting for pets that will never come,” said Beverly Baskin, president and CEO of the Council of Better Business Bureaus (CBBB). “These are not just a few isolated cases of naïve consumers being taken. This is a highly organized, international scheme focused on one thing — stealing people’s money.”

The report was prepared by C. Steven Baker, retired director of the Federal Trade Commission’s Midwest Region now serving as an international investigations specialist for an alliance of five local BBBs based in St. Louis, Omaha, Chicago, San Francisco, and Dallas.

Most puppy scam victims are hooked into the scam by photos of cuddly terriers, miniature bulldogs, or other puppies; other consumers believed they were paying for kittens, parrots, or other animals to be delivered to their homes. In the typical scam, thieves impersonate pet sellers and instruct potential buyers to make upfront payments for shipping, insurance, and other fees associated with transporting the animals. In most cases, buyers never receive the pets, and lose their money.

Among the victims is a consumer from Collinsville, Illinois, who said he recently was duped by a scammer who took a $700 MoneyGram payment for a Weimaraner puppy. The consumer realized he had been scammed when the supposed seller asked for an additional $1,400 for insurance. The consumer said he never received the dog and never recovered his money.

A consumer from Oakland, California, said she lost nearly $1,000 — and could have lost much more — after agreeing to pay to have a teacup Yorkie shipped from Baltimore to her home. She contacted the FBI and BBB once she realized she had been scammed.

Similar stories have come from consumers across the United States and in numerous other countries.

Among the report’s key findings:

-Most of the scams appear to originate in the West African country of Cameroon and use workers in the U.S. to pick up wire payments sent through Western Union or MoneyGram.

-At least 80 percent of the sponsored advertising links in an internet search for pets may be fraudulent. In all, there may be hundreds or even thousands of fake websites offering pets for sale, with many of the active sites registered in just the past few months. -Virtually all of the photos and much of the language used on the sites are copied from legitimate breeder sites, or simply fabricated.

-The thieves require that correspondence be done by email, text messages or by phone.

-Any request to meet the seller or see the animal before payment is rebuffed.

-The thieves will continue asking for additional payments until the prospective buyer refuses further requests.

-While victims can be of any age, reports show that those most susceptible to the scheme are in their late teens or early 20s.

-Better coordination by law enforcement and regulatory agencies, as well as increased consumer education, are key to reducing losses.

-Doing an internet search of the advertised picture may help identify fraudulent offers.

BBB offers the following tips for consumers looking to purchase a pet:

-Research any business and its owners carefully before paying any money. Check the company’s BBB Business Profile at

-If possible, try to pick up the puppy in person. Puppy scams depend on buyers trusting that the animals will be delivered to them.

-Be careful about buying a puppy from anyone you don’t know, and be especially skeptical if the price is much lower than normal.

-Avoid wiring money or using prepaid cards or gift cards to pay for transporting animals. -Instead pay by credit card in case you need to challenge the purchase later.

-Research pet adoption requirements in your area. Get a good grasp on what fees, permits and licenses are required by your local government and know whether they should be collected by the seller or government.

-Consider getting a rescue dog if having a purebred dog is not a priority. Generally, rescues are less expensive than purebred pets and often have fewer health problems.

Victims of this fraud can report it to BBB Scam Tracker .


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