Return gifts without the post-holiday hassle

Better Business Bureau offers tips to return unwanted, duplicate Christmas gifts


FRESNO – Now that the holiday season has come to an end, many will start sorting through the gifts they received. They will decide what gifts they like, and which ones they don’t, then the return process begins.

Returns are the last thing anyone wants to deal with after the holiday season. The lines to return a gift can be just as long as the line was to purchase one, which can be a hassle.

According to the National Retail Federation, of the shoppers who attempted or successfully returned an item last season, 54 percent said the experience was somewhat easy, 33 percent said it was very easy, and 14 percent of shoppers said it was difficult.

Of those who had a difficult experience, 6 in 10 said they would be very hesitant to shop at that retailer again.

Friends and family members know what a hassle returning a gift after the holidays can be which is why they were more vigilant about where they shopped.

Fifty-seven percent of shoppers backed out of a purchase last holiday season due to return shipping not being free, 55 percent of shoppers backed out due to the store only offering store credit, and 42 percent didn’t purchase at a store due to a small return window.

Better Business Bureau Serving Central California & Inland Empire Counties offer up the following tips to make your holiday returns a breeze this season.

  • Know the return and exchange policy
  • Restocking fees
  • Ask for a gift receipt
  • Shipping fees
  • Turn to social media
  • Mind the time
  • Re-Gift

Following these tips should make for a smooth and hassle-free gift returning experience. After you’ve returned an item, let us know how the experience was by submitting a BBB customer review.

ABOUT BBB: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 167 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at There are local, independent BBBs across the United States, Canada and Mexico, including BBB Serving Central California & Inland Empire Counties which was founded in 1950 and serves Fresno, Inyo, Kern, Kings, Madera, Mariposa, Merced, Mono, Tulare, Riverside and San Bernardino Counties.

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